Refund policy
RETURN & REFUND POLICY
All Sales Are Final
We do not accept returns or exchanges for change of mind, incorrect sizing, or any reason other than those outlined below. Please review your order carefully before completing your purchase.
Damaged or Defective Items
We stand behind the quality of every item we send. If your order arrives damaged, defective, or incorrect, we will make it right through an exchange.
To qualify for an exchange due to damage or defect, you must:
- Inspect your order immediately upon receipt
- Contact us within 48 hours of delivery at chevondesigns@gmail.com
- Provide your order number and a clear description of the issue
- Submit photos or video clearly showing the damage or defect
Once your claim is reviewed and approved, we will provide instructions for returning the damaged item and ship a replacement at no additional cost to you. Items reported outside the 48-hour window will not be eligible for exchange.
Non-Exchangeable Items
The following items are not eligible for exchange under any circumstances:
- Sale or discounted items
- Custom or personalized orders
No Refunds
Because all sales are final, we do not issue refunds to original payment methods. Approved damage or defect claims will be resolved through product exchange only.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Questions?
If you have any questions or concerns about your order, please reach out to us at chevondesigns@gmail.com. We're happy to help.